What products do you sell?
Lighting Elegance sells most major manufactures in the lighting market and favours the most popular suppliers such as Golden Lighting, Avista, Langdon Mills and Progress Lighting.

How do we start our design process?
Simply call to set up an appointment to have the design process started.

Do you offer installation?
Installations are available and all labour is quoted on a separate contract.

ORDERING

How long does it take to get a fixture?
Lighting Elegance deals with North American suppliers so the delivery times on most fixtures are anywhere from 3 days to 2 weeks.

Can I place my order online?
We currently do not accept online orders. Please contact our sales staff if you wish to place an order by phone.

What Payment Options Do You Accept?
We accept all major credit card cards including Visa, MasterCard and Debit.

What Is Your Cancellation Policy?
Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. We do understand that sometimes you may ask us to try. In this case, contact Customer Service to make a request for a change or cancellation. We will make our best efforts to accommodate the requested change.

Do You Offer A Trade or Volume Discount?
We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please contact us to learn more about our trade program.

RETURNS AND DAMAGES

What Is Your Return Policy?
We do not take returns on special orders.

How Much Time Do I Have to Inspect My Package For Damage?
It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.

What If My Order Arrives Damaged?
If by some chance, your item was damaged during transit, please contact our Customer Service team.

About Lighting

What is LED lighting?
At its most basic, LED stands for Light Emitting Diode. This is light produced using a semiconductor in a process called electroluminescence. Sounds fancy, right? The process is much more efficient than what’s used by traditional incandescent lights and has a much longer lifespan. Its small size and relatively cooler operating temperature means that it can be used in shapes and forms that would have been impossible to light with traditional bulbs.

Are LEDs lights Brighter?
Not necessarily. Like any fixture, the output depends on how much wattage it takes in and how many lumens it produces (lumens are a measurement of light’s brightness). Because LEDs produce many more lumens per watt than incandescent or fluorescent bulbs, you can’t look at wattage alone. While most people can reference wattage for a classic incandescent bulb, the wattage and the amount of light produces with LEDs is drastically different. A good rule of thumb is that 1600 lumens equals about the same amount of light as a 100-watt incandescent bulb.

Are LEDs blue light?
Many people have a bad impression of LED from early versions of the technology in which, yes, the light did tend to have a blue tint to it. But the industry is constantly developing, and LEDs are now being designed to meet our expectations for the lighting we’d want in our homes. The color of light produced is measured on the Kelvin scale, where a lower number equates to a warmer light—the higher the number, the whiter, (and, yes, eventually bluer) the light will be.

Can I put LED lights in any fixture?
Yes and no. While LED technology charges forward, there are still some limitations to what you can put an LED bulb in. Standard sockets like E26 (medium base) or E12 (candelabra base) offer many LED retrofit bulb options. We are even seeing viable options for some of the smaller halogen bi-pin bulbs as well. But there are still some socket sizes that do not yet have compatible LED bulbs.

Is LED lighting dimmable?
As we become more attuned to the role lighting plays in our homes, many of us want to make sure fixtures are dimmable, and this has been a concern with LEDs. While most newer LED technology is indeed dimmable, that’s not the case across the board. Before you purchase an LED fixture, make sure to find out if it’s compatible with a dimmer, and be aware that most dimmable LED fixtures will require specific types of dimmers.

How long do LED’s really last?
LED has a long lifespan, with most current options rated with at least 20,000 hours of operation. Some brands are pushing that limit, and many offer 30,000 to 50,000 hours as standard—we are even seeing options at 90,000 hours. This means that you can select a lifespan that will work for your needs. While a fixture used only a few hours a day can last 20+ years, some fixtures left on all day and night will expire faster. A little math can give you a good idea of how long you can expect a fixture to last.

What are Lumens?
Lighting—it’s all about lumens. But what are lumens, exactly? And how do you understand what are lumens in light bulbs and light fixtures? In addition to being the Internet’s premier modern lighting and design store (hey, that’s us!), lumens is now THE way to find out how bright a lighted bulb or an LED lighting fixture is. And if you want a fixture with bright, luminous personality, it’s the key to choosing perfect piece for your lighting scheme.

The Lumens definition is: “a unit of luminous flux in the International System of Units, that is equal to the amount of light given out through a solid angle by a source of one candela intensity radiating equally in all directions”

In short… Lumens equals brightness!

And watts does not. Not that watts are bad, but they measure energy use, not light output. With new, energy-efficient LED technology, we can no longer rely upon wattage to indicate how bright a bulb is. See how to measure lumens below:

 

Lumens to Watts:

How Many Lumens Do You Need?More Lumens = More Light
If you used to buy this in incandescent Look for this much light in lumens LED
(most efficient)
CFL
(more efficient)
Halogen
(more efficient incandescent)
100 W 1600 up to 22 W up to 26 W up to 72 W
75 W 1100 up to 20 W up to 23 W up to 53 W
60 W 800 up to 12 W up to 15 W up to 43 W
40 W 450 up to 9 W up to 11 W up to 29 W
Lumens vs Watts: Output and wattages based on most common products available for each medium screw-based light bulb. Actual light output may vary by product.

Use the chart above to determine exactly how many lumens are in a watt and vice versa. This should provide you with a good understanding of how bright 120 lumens is vs. a fixture with 5000 lumens. Additionally, you can use the color temperature chart to help you in choosing the best lighting for your application.

Contact Us

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